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Essential Mortgage Services
p: 02 8860 6449 | m: 0431 618 777
What our clients say about us
"Most people in the service game claim to have 'great service'. As a customer, you only really experience service level truth when things go wrong! Michael Duong & Essential Mortgage Services not only fixed my new mortgage challenges, but they did so with tenacity, patience & cheerfulness, way beyond the call of duty! Thank you Michael. You are a shining example of service level deluxe."
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- Peter Whalley, Sybiz Software Pty Ltd
"Michael was excellent at explaining the details of all available mortgages. As first home buyers we were very inexperienced in this field and Michael helped us choose the best mortgage for us. He has since helped us renegotiate our rate, offering advice and strategies to negotiate with the banks."
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- Amanda
"I have known Michael previously before I applied for a home loan through him. What distinguishes him from other brokers is not only his customer services, but his sense of personality to listen to what I was after in terms of investment goals and commitment to property.
I never felt the pressure compared to other brokers and he is and always willing to help 2 years after the initial application of my approved loan. He touched base with me and recalls on previous conversations about what I was after in terms of refinancing with my equity and advising me to stay with the same bank based on the fact that I would pay the minimal amount difference on Lenders Mortgage Insurance in comparison to a full amount if I had chosen another bank again.
He is transparent on the cost including bank fee charges. His wide range of bank selection for mortgages will ensure you that, you as a client will get the best based on the lending criteria. Another thing that impresses me is that his turn over time to assisting in completion of paper work is almost instant with a couple of days turn over and by the time I know it he advised me that the application has been lodged. My heart and senses are at ease when it comes to home loans through Michael as I know he keeps my information confidential and again looks at my best interest."
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- Roland
“Michael Duong - My husband and I were very pleased with the experience and we very much appreciated your help on getting the refinancing of our existing home and new mortgage loan done for our new home. You have made it really easy for us right from the beginning of the process. Any questions we asked were answered promptly. You have also provided excellent advice on how to handle few issues concerning other matter about the purchase. Now that we are getting closer to finishing with building our new home… all I can say is THANK YOU very much and we’ll definitely recommend you to our friends and family”
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- Raul & Vimin
"Michael Duong helped me secure the loan to buy my first home. He was very approachable & even helped me deal with my very stressed but well meaning father! He was always easy to contact & made the whole process seamless. I would strongly recommend his services!"
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- Anne
"For a first home buyer, Michael took a lot of the load off us (while we were busy working) by helping with the paperwork & documentation. Our circumstances were atypical & contacted Michael at the very last minute & he was able to address our concerns promptly.
Thanks once again."
- Jan and Lucas
"Michael Duong at Essential Mortgage Services is a very friendly, efficient, professional & happy to go that extra step to help us get the best home loan that we needed to knock down & rebuild our dream home. Highly recommended this professional service to everyone, very easy to deal with. Thank you once again Michael Duong for your help. Thank you!"
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- My Xuan Huynh
"Thank you for your really good work in sorting my loans & helping me with my investment purchases. Your skills in helping me wisely manage my loans have really been of great value for me to reach my goal of investing my money in properties, to be able to live off my property investments in order for me to care for my parents and also do charity work with Rotary for orphans & foster care children.
I will always require assistance with managing my property investments, my parent's property investments & my property investments for charity.
If I know anyone who requires a mortgage broker, I will strongly recommend you. Keep up the good work!"
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- Miss Rizzardo
"As a first home buyer, Michael provided me with valuable guidance throughout the whole mortgage process that I instantly felt at ease and comfortable. Michael was very approachable in answering all questions no matter how trivial which was important to me as a first home buyer. In fact I was so impressed by the high standard of Michael's services that I have recommended him to family members and friends who were similarly pleased."
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- Angelica
"I would like to thank Michael in providing great service. You are awesome! Michael provides valuable advice and I really valued his guidance and mentor ship in the whole mortgage process. A great, friendly and professional person - he goes above and beyond to accommodate and assist you. If you want any mortgage advice and someone that takes their time to help you, Michael is your man!"
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- Andy
We first met Michael through a referral from a close friend. My husband and I were first home buyers at the time and the guidance and help that Michael provided us throughout the whole mortgage process was really invaluable. He took the time to "hold our hand" throughout the mortgage process and helped us with all the paperwork. We really felt at ease and at no point did we ever feel any pressure from him. Any questions we asked, Michael would explain promptly and take the time to explain/ clarify things that we didn't quite understand so that we were able to make an informed decision. A couple of years later, we did not hesitate to contact Michael again to purchase another property. Without fail, Michael went above and beyond to help us with our second purchase. His commitment and level of customer service is phenomenal!! Michael took the time to understand our investment goals and provide mortgage advice that was tailored to our needs.
We would highly recommend him to family and friends.
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- Junalyn & Delon